BEFORE WE TEAM UP
Good questions.
Straight answers.
The topics customers ask about most, organized around the full experience from payment to final decision.
How the service works
What exactly does Tag Team Auto do?
We help locate your new vehicle, negotiate the price, and seek removal of unwanted dealer add-ons. We work on a best-efforts basis for new-car purchases and leases. You decide whether to accept an offer and buy or lease directly from the selling dealer.
What happens after I pay?
Square confirms your payment, then you review and sign the consulting agreement. You can continue directly to the vehicle questionnaire or request a phone consultation while Tag Team Auto completes its signature. We clarify anything missing, confirm your Vehicle Brief in writing, and tell you when vehicle-specific research begins.
Why hire Tag Team Auto instead of handling the deal myself?
You can buy a car yourself. Our role is to help with vehicle research, dealer calls, follow-ups, price negotiation, and requests to remove unwanted add-ons. It can be a good fit if you want help managing those tasks. You keep the final say, and our fee does not come with a promised discount or result.
Do I need to know exactly which car I want?
No. After payment, share a shortlist or tell us how you will use the vehicle, your budget, and the features that matter most. We confirm the vehicle and search scope before actual consulting work begins. The fee covers negotiation of one selected new vehicle; it does not cover separate negotiations for every vehicle on your shortlist.
Do I need a phone consultation to get started?
No. After payment, open the vehicle questionnaire or choose its phone-consultation option. The questionnaire opens in the same tab. A complete, confirmed Vehicle Brief can replace a call. We clarify missing details before actual consulting work begins. A phone-consultation request is not a confirmed appointment.
Can I use email instead of calls or texts?
Yes. You can use email without optional service-text permission. Providing a phone number alone does not authorize texts. Updates arrive as work progresses, without a fixed daily-update promise. Withdraw permission through the separate help route, by email reply, during a call, or by replying STOP to a text. Service permission does not authorize marketing, prerecorded calls or artificial-voice calls.
How do you handle the information I share?
We use your contact information and vehicle preferences to respond to your request and provide the agreed service. Your answers and service records stay in restricted business storage. Do not send Social Security numbers, banking credentials, credit applications or unredacted credit reports. See our privacy disclosure or use the separate help route.
Payment, refunds & scope
What does it cost?
Our one-time grand opening service fee is $599. It covers the agreed consulting service for one new vehicle. The vehicle, taxes, registration, financing, and any transport charges are separate. After payment, you sign the agreement and continue to the questionnaire. Tag Team Auto signs before work begins.
Who do you work for? Do dealers pay you?
We work exclusively for you, the buyer. We do not accept broker fees or kickbacks from dealers. Our consulting fee comes from you.
When do I pay, and what if my plans change?
When you hire us, you pay the $599 fee through Square. After payment, you sign the agreement and continue to the questionnaire so we can confirm your Vehicle Brief. Tag Team Auto signs before work begins. Payment, signing, the questionnaire and a start notice do not by themselves begin consulting work; actual vehicle-specific work must begin. Cancel before actual consulting work begins and receive a full refund of the consulting fee. Cancellation takes effect when received. Work begins only after the agreement is signed, payment is complete, the Vehicle Brief is confirmed, and we send a written start notice, when we first perform vehicle-specific research, dealer outreach, negotiation or quote review. Signing, payment, scheduling, the questionnaire, general preparation and the notice alone do not count. After work starts, cancellation stops future work; changing your mind or not buying does not automatically entitle you to a full refund. If we cannot provide the agreed material services and you do not agree in writing to a revised scope, we refund the fee in full. We also refund it if we cannot begin work. Nothing limits rights required by law.
How do I pay the consulting fee?
When you hire us, you pay the $599 fee through Square. After payment, you sign the agreement and continue to the questionnaire so we can confirm your Vehicle Brief. Tag Team Auto signs before work begins. Payment, signing, the questionnaire and a start notice do not by themselves begin consulting work; actual vehicle-specific work must begin. Enter card or bank details only on Square’s secure checkout.
When is the service complete?
We present at least two suitable options, aiming for three. A suitable option is a distinct new vehicle matching the confirmed Vehicle Brief requirements, search area and budget definition when presented. We identify the vehicle/dealer, available figures, conditions and missing information, including unconfirmed rebate or financing assumptions. Preferences are flexible; requirements are not. Availability and incentives can change. Your fee covers negotiation of one selected new vehicle for purchase or lease. Once you choose, we negotiate price and unwanted add-ons and compare the available final itemized figures with the negotiated quote, raising discrepancies with the dealer before you sign. You review and sign the transaction documents; our comparison is not a legal review or financing approval. Your fee covers negotiation of exactly one new vehicle for purchase or lease. Presenting options alone does not complete the service. After final negotiations and the figure comparison, we provide a written handoff of the final available offer and any unresolved issues for your decision. The service ends at that handoff, whether or not you purchase, or upon earlier written cancellation. Physical delivery and post-sale disputes are outside the service unless separately agreed in writing. If fewer than two suitable options can be found, the search is not complete; we agree in writing to revise the search or end the engagement. The same applies if you decline all options. There is no automatic expiration or guaranteed completion date.
What if I change the vehicle or scope?
After payment, we confirm and freeze your Vehicle Brief in writing before actual consulting work begins. After work starts, a requested trim/features change within the agreed make/model costs $250; changing the make/model costs $500. A single change is not charged both fees. No change fee applies to selecting an option within the Brief, replacing unavailable stock with an equivalent vehicle, or correcting our error. You must approve the changed scope and fee in writing before extra work or a separate charge. Restarting after cancellation requires a new written agreement.
What if I decide not to buy a vehicle?
You keep the final decision. The fee pays for the agreed consulting work and is not contingent on a completed purchase or lease. A cancellation received before consulting work begins qualifies for a full refund; signing or paying alone does not end that period. If the agreed work proceeds, the service ends at the written handoff of the final available offer and unresolved issues, whether or not you buy, or upon earlier written cancellation. Your agreement sets the full scope and cancellation terms, subject to rights required by law.
Research, offers & decisions
Do you guarantee a discount or the lowest price?
We work on a best-efforts basis. Results depend on applicable state laws, inventory, dealer decisions, and market conditions. We cannot guarantee any discount or savings, removal of add-ons, vehicle availability, or a completed purchase by any deadline. We also do not guarantee the lowest price. Our fee pays for the agreed consulting work, not a promised discount or result.
How much can I expect to save?
We do not promise a savings amount or that savings will cover our fee. Available offers depend on the vehicle, inventory, your eligibility for incentives, dealer decisions, and market conditions. Our $599 fee pays for the agreed research, dealer outreach, negotiation, comparison, and handoff. You decide whether the final offer is right for you.
Can you help if I already found the car?
Yes. Share the listing and any written quote. We can discuss contacting the dealer, negotiating the price, and requesting removal of unwanted add-ons. The dealer may decline our requests; no discount or add-on removal is guaranteed.
How do you compare offers and review the final figures?
We request written, itemized quotes and compare the vehicle configuration, selling price, fees, add-ons, and applicable incentives. After you select one vehicle, we negotiate that offer and compare the available final itemized figures with the negotiated quote, raising discrepancies with the dealer before you sign. You review and sign the dealer documents; our comparison is not a legal review or financing approval.
What kinds of new vehicles can you help with?
We can discuss new cars, SUVs, and trucks, including gas, hybrid, and electric models. The right search depends on your needs, budget, location, and available inventory. We confirm the vehicle and scope before starting; we do not promise access to every model or allocation.
Can you help with a financed purchase or lease?
We can help locate a new vehicle, negotiate its price, and seek removal of unwanted dealer add-ons for a financed purchase or lease. You arrange financing or leasing directly with your lender or dealer, review the terms, and decide how to pay. We do not provide financing, approve credit, or guarantee a rate or payment.
Can you help identify loyalty discounts or other rebates?
Tell us the make and model of your currently registered vehicle and any programs you think may apply, such as military, first responder, or recent-graduate offers. We can ask about applicable incentives when requesting quotes. The manufacturer, dealer, or program sets the rules and may require proof directly from you. We do not guarantee eligibility, availability, or that offers can be combined.
Do you pull my credit or need my Social Security number?
No. Tag Team Auto does not pull your credit or collect your Social Security number. Any official credit application or credit check is handled directly by the dealer or lender. Do not send us your Social Security number, credit application, bank details, or unredacted credit reports. If you share an estimated credit-score range, it is optional planning information; it is not a credit pull or an approval requirement for our consulting service. Credit decisions and approval stay with the lender or dealer.
Can you help with an out-of-state purchase?
We can discuss including out-of-state dealers in your search, subject to applicable state laws, dealer participation, and your budget. You confirm registration, taxes, paperwork, and pickup or transport requirements with the selling dealer and relevant providers. Transport costs are separate from our consulting fee.
Timing, location & delivery
Do you work with new or used vehicles?
New vehicles only at this time. We help with new-car purchases and leases. We are not taking used-car or certified pre-owned searches. Your current vehicle can still be part of the trade-in review when you are buying a new car.
Where do you work?
We work remotely with new-car buyers. We confirm eligibility before work begins. We confirm whether we can help with your location, vehicle, and requested scope before starting.
Can you get dealer add-ons removed?
We request itemized quotes and ask dealers to remove unwanted add-ons or revise their offers. We work on a best-efforts basis; applicable state laws, dealer decisions, and market conditions affect what can be changed. We cannot guarantee removal. Taxes, title, registration, and other mandatory government charges are separate from optional add-ons. You decide whether to accept the final offer.
How long will it take?
Timing depends on the vehicle, inventory, your preferences, and dealer responses. Tell us when you need the vehicle so we can confirm whether the search is a fit before starting. Flexibility on trim, color, or search area may help us find suitable options, but we do not promise a start date, purchase deadline, or access to a specific allocation.
What if I have a trade-in?
Tell us about it when we discuss your new-car search so it can be considered in the quoted deal. You arrange appraisal, payoff, and sale with the dealer or vehicle buyer, who makes the offer. We do not guarantee a trade-in value or source used vehicles.
Can I test-drive a vehicle before deciding?
Tell us if a test drive is important to you so we can consider it in the search. You confirm arrangements with the dealership. Availability depends on the dealer and vehicle; we do not promise a test drive, a home test drive, or a particular model being available locally.
Do I have to visit the dealership? Is delivery included?
Some dealers support remote paperwork or delivery; others require an in-person visit. Confirm those options with the selling dealer before accepting an offer. Delivery is not included in our consulting fee or guaranteed by us. Transport prices and arrangements are agreed separately with the provider.
Questions or an existing engagement?
Use the separate help route for general questions, a phone consultation, service updates, cancellation/refund requests and privacy requests. No vehicle questionnaire, eligible state, agreement or payment is required.
Contact and existing-customer helpYOUR NEXT MOVE
Ready for
your next car?
Pay securely, sign the agreement, then tell us what you want in your next vehicle.
